Refund policy
DRAFT. Fill in support@trainwars.com and have this checked before launch.
14 days, no questions asked
If you buy the Full Game and change your mind, email us within 14 days of buying and we refund the full price. You do not need to give a reason.
How to ask
Email support@trainwars.com from the email address of your account. Say that you want a refund. We reply within 2 working days.
What happens
- We refund the payment to the card or wallet you paid with. Your bank can take 5–10 days to show it.
- The Full Game unlock is removed from your account. You keep the free game.
- Paintings and blackbook pages you already saved are kept. You cannot add new pages while you are over the free limit.
After 14 days
We still look at every request. Contact us if something is wrong, such as a broken unlock or a double charge, and we will fix it or refund you.
Your legal rights
This policy does not limit your rights as a consumer under mandatory law, including the EU rules on distance purchases and faulty digital content.